1. Introduction
Welcome to VNForwarder. These terms and conditions outline the rules and regulations for the use of our freight forwarding and logistics services. By accessing this website and utilizing our services, we assume you accept these terms and conditions in full.
2. Services Provided
VNForwarder provides comprehensive logistics solutions from Vietnam to global destinations, including but not limited to:
- Sea Freight (FCL and LCL)
- Air Freight
- Amazon FBA Prep and Shipping
- Customs Clearance
- Warehouse Services
3. User Responsibilities
When utilizing our services, you agree to provide accurate, timely, and complete information regarding your cargo. This includes:
- Exact weight, dimensions, and nature of the commodity.
- Proper commercial invoices and packing lists.
- Compliance with both Vietnam’s export regulations and the destination country’s import laws.
Any discrepancies in the provided information may result in additional charges, delays, or refusal of service.
4. Pricing and Quotations
All quotes provided are based on current tariffs, exchange rates, and available space. Quotes are valid for the duration specified on the document. VNForwarder reserves the right to adjust prices if there are sudden changes in carrier rates, fuel surcharges, or other factors beyond our control.
5. Limitation of Liability
While we strive to ensure the safe and timely delivery of your goods, VNForwarder is not liable for delays or damages caused by unforeseen circumstances (Force Majeure), such as:
- Extreme weather conditions or natural disasters.
- Port strikes or labor disputes.
- Customs holds or intensive inspections.
We highly recommend purchasing comprehensive Cargo Insurance to protect your valuable shipments against unforeseen risks during transit.
6. Contact Us
If you have any questions or require further clarification regarding our Terms of Service, please feel free to contact our team.