1. Introduction
VNForwarder (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website https://vnforwarder.com or use our freight forwarding and logistics services from Vietnam.
By accessing our website or utilizing our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our website and services.
2. Information We Collect
We collect various types of information to provide and improve our freight forwarding services, including but not limited to sea freight, air freight, Amazon FBA, and customs clearance solutions from Vietnam.
2.1 Personal Information You Provide
When you request a freight quote, submit an inquiry, or use our contact form, we may collect the following personal data:
- Full name (first name and last name)
- Email address
- Phone number
- Company name and business details
- Shipping and cargo information (origin, destination, commodity type, weight, dimensions)
- Any additional information you voluntarily provide in your message
2.2 Information Collected Automatically
When you browse our website, we may automatically collect certain technical data through cookies and similar tracking technologies, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on each page
- Referring website or search engine
- Geographic location (country-level only)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide freight forwarding quotes, process shipping from Vietnam, arrange customs clearance, and fulfill our logistics services.
- Communication: To respond to your inquiries, send service updates, and provide customer support via email or phone.
- Website Improvement: To analyze website traffic, understand user behavior, and enhance your browsing experience on vnforwarder.com.
- Legal Compliance: To comply with applicable laws, regulations, and customs requirements for international freight forwarding operations.
- Marketing: With your consent, to send you relevant information about our Vietnam freight forwarding services, shipping routes, and promotional offers. You may opt out at any time.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device that help us recognize you on subsequent visits.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly, including navigation and secure form submissions.
- Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our freight forwarding content and service pages.
- Functional Cookies: Remember your preferences and choices to provide a more personalized experience.
You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website, particularly our freight quote request features.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:
- Service Partners: With trusted shipping carriers, customs brokers, and logistics partners who assist in delivering our freight forwarding services from Vietnam. These partners are contractually obligated to protect your data.
- Legal Requirements: When required by law, court order, or governmental regulation, including customs authorities in Vietnam and destination countries.
- Business Transfers: In connection with a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction with appropriate safeguards.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure servers with restricted access controls
- Regular security assessments and monitoring
- Staff training on data protection best practices
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors considered in determining retention periods include:
- The duration of our business relationship
- Legal obligations under Vietnamese and international law
- Customs and shipping documentation requirements
- Potential disputes or claims resolution
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request limitation on how we process your data.
- Portability: Request transfer of your data to another organization.
- Objection: Object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe.
9. Children’s Privacy
Our website and freight forwarding services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
As a Vietnam-based freight forwarder serving clients worldwide, your personal information may be transferred to and processed in countries outside your country of residence, including Vietnam and destination countries relevant to your shipping needs. We ensure appropriate safeguards are in place to protect your data during such transfers in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the latest revisions were made. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If we make material changes to this policy, we will notify you through a prominent notice on our website or via email if you have provided one.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us
We take all privacy-related inquiries seriously and will respond promptly. For freight forwarding inquiries, please visit our homepage or use the contact form to request a shipping quote from Vietnam.